Purchased Insurance – Replacement Protection Policy
NOTE: An exception to the following information concerns the shipping of hydrolat (hydrosol) products to an area experiencing freezing temperatures at the time of shipment. We do not ship hydrolats under those conditions unless replacement is waived by the customer, even if you have purchased the shipping insurance detailed below.
Coverage Will Be Provided for the Following Types Of Loss:
*Leakage: The amount of oil lost will need to be documented by images provided by the recipient; we will, at our sole discretion, determine the amount of the loss and either replace the bottle with the same sized bottle, or replace the amount leaked, together with a new label, if needed, and a new secure dispenser cap. Postage to ship the replacement will be borne by us.
*Damage resulting in loss: The extent of the damage will need to be documented by images provided by the recipient. The damaged contents, as determined by us, will be replaced in full by us, and the postage to ship the replacement(s) will be borne by us.
*Lost or stolen packages: Packages lost by the carrier, if not covered by the carrier, will be replaced and shipped by us.
Due to the increase in lost, damaged and stolen packages, the replacement coverage must be purchased by the customer for us to work with you to replace orders, if necessary. If the customer does not purchase replacement coverage, we will not be responsible for replacement of product due to leakage, damage or loss.
Maximum coverage: $5,000 per package.
Cost of Coverage – automatically calculated at checkout:
*Domestic: $1.25 per $100 value of order (before shipping); less than $100 value is $1.25. Any order value in between requires that the next $100 in coverage be purchased. For example, an order valued at $230 would require $300 worth of coverage ($3.75). The package may not be insured for less than the full value.
You will have the opportunity to see the cost of coverage for your order by clicking on the Shipping + Insurance option in the check-out area, and comparing that to the Shipping Only total. After viewing the cost, and selecting the option you prefer, you can then finish completing your transaction.
You must choose Shipping + Insurance to have your package covered as stated above. No insurance you assume the leakage and/or damage costs to replace your order.
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